Unlimited online backup.
Carbonite gives you unlimited backup space for the irreplaceable files on your computer’s internal hard drive. Your pictures, document files, email, settings and music will be backed up automatically. You can manually back up videos, executable files, and files larger than 4GB.
Remote file access.
Access the files in your backup from any computer with an Internet connection – or from your smartphone, using one of our free mobile apps.
Simple account and file transfer to a new computer.
If you get a new computer, you can easily transfer your Carbonite subscription to that computer. And, if you move from a PC – PC, or Mac – Mac, Carbonite can easily transfer your files to your new computer, too.
Customer support when you need it.
Every Carbonite subscription includes free support by email, chat and phone.
What Carbonite is – and what it isn’t.
Again, with Carbonite you get unlimited backup of the irreplaceable files on your computer.
That said, your Carbonite subscription does NOT include some services often confused with backup.
- Online/offsite file storage. Carbonite is NOT a place to move files from your hard drive, to free up space on your hard drive. If you remove any file from your hard drive, we wait 30 days for you to recover it, and then we delete that file from our servers, too.
- Program or system backup. Carbonite backs up the irreplaceable files on your computer – user-generated content such as photos, documents, music, etc. We do not back up software programs, temporary files or system files.
- External Hard Drive backup. Our Carbonite consumer product does not allow you to back up your external hard drive. However, we do offer external hard drive support with our small business product.
- Archiving. We do not keep every version of every file you’ve ever created. Our PC product offers versioning, which allows you to recover some versions of your files, going back up to 90 days.